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Our system was taken down with more than 90 machines on February 23rd. Me and my colleges from the IT department were unable to get any data back. Monstercloud was the only company that got back to us within a couple hours. The service was great and fast. The only thing that made me a little nervous was the evaluation process.
These guys removed ransomware from our network in less than 2 days. Our system was infected with phobos and we weren’t able to generate invoices or accept payments. We are located in Canada and the service and the communication was pretty much on spot. It helps when you are in the same timezone… I can recommend the service with a full confidence.
Recovery was great. Follow-up on what was needed for Insurance Purposes was HORRIBLE. Took over 3 months. Continued to call while getting promises of delivery with little cooperation. Very Frustrating… I have changed my review because Boris from Monster Cloud responded by picking up the phone and having a business conversation with me. He has now gone above an beyond to provide me assistance with my claim. As I said in my first post. The Recovery was great and efficient. I would recommend them for any critical recovery that your business may need.
Our trucking company got hit by ransomware, and all the files got encrypted. The whole operation froze for almost a week. Our IT provider wasn’t able to help, so we started looking for someone. We found Monster Cloud, and they were on the case almost immediately. They offered a moneyback guarantee, so we gave them a try. The person we communicated with told us that it was a ryuk infection that is very common. Our system was back online in about two days. I wish we hadn’t wasted time with our IT provider…
So a year ago we got hacked with .ryk ransomware. We’ve been handled by another company that:
1. Took a very long time to recover
2. Had a very bad customer service
3. Didn’t provide Last month we got hacked again.
The initial company DIDN’T provide any follow up service so our infrastructure wasn’t ready for it (obviously). Monstercloud took over and had live updates every few hours. The system was up and running within 48 hours. They also provided a follow up service, backups, firewalls and everything else needed to protect our business in the future. They’ve also assisted with the thousands of questions coming from the insurance company that tried to avoid paying in any way possible. I HIGHLY RECOMMEND MONSTERCLOUD! Why? Because they got the work done understanding that timing and confidentiality are crucial!
December 4, 2019
When my network was attacked by ransomware, I initially freaked out. After a few frantic phone calls, MonsterCloud was recommended. Reached out to them, they have great customer service. I explained my situation. They were confident that they could help me in my situation and they were quite knowledgeable. It put me at easy to trust my network in their hands. We ended up recovering all my data. Bottom line – that’s what counts. Full recovery. Is rather part these guys than anyone else.
I am working in an office and I got hacked on September 18th by a Dharma Arena virus that corrupted all my files and data! I contacted MonsterCloud and they assisted me with the issue recovering everything within 48 hours! I had no problem with the system since then!
Imagine going in to work and finding that all of your files have been corrupted. Then, going to your local, trusted computer place, and having them tell you that due to the type of virus that you have, there is nothing they can do for you but try to give you the files that have not been corrupted. Basically, that all of your information is lost. For good. After finding out that this was a job for someone more capable than them, finding cyber security experts who told us there may be hope. A clearly defined, step-by-step process, any and every question answered along the way. The level of professionalism, response, support has been phenomenal. When we were told that upon receiving all of our data, 100%, back “as if it had never happened” that we could continue to partner with MonsterCloud and have them protect our business, and us, from this happening again, we were extremely pleased to do so. After consulting several other sources, we knew that this type of attack could and most likely, would be repeated or triggered to reappear somehow, and there is *no* way we want that to happen again. Post recovery/re-installation, we have now been assigned to security expert, for ongoing support. Our local computer place has taken MonsterCloud’s information down so that they are not left in a situation where they have to tell clients, who trust them, that their information is lost – but to have a direction to point them in, that could potentially save their businesses. Many thanks to the MonsterCloud team.
We had worked with a number of companies trying to pinpoint why our network was continuously crashing and why files were corrupted – it began impacting our bottom line. MonsterCloud was the only company to identify, clearly communicate to us, and resolve the issue – ransomware. Don’t waste your time and working capital, MonsterCloud will get it done the first time around.
August 11, 2017
My friend recommended Monster Cloud to me when I was looking into a new telephone & internet provider. Their prices are phenomenal. They saved me money and not just on my phone bill. I ended up purchasing additional services. They now provide me with VoIP, Cloud, back up and full IT support. The next step is to build a bigger network. They basically eliminated the need for my company to have an IT department with a fraction of the cost. I am happy recommend them.
July 9, 2016
I have been using monster cloud services for the past few years now after bad experience with other IT companies. I can rest assure that if i have a problem at ANY time, it will be resolved. I love the 24/7 service. I have been given solutions for all my computer and cloud needs as well as full data recovery that was restored after loosing almost everhing!!! Highly recommended for the professionalism, service, solutions, and fair rates.
April 18, 2016
This company is a company of people who are passionate and dedicated to bring outstanding costumer service and care! Super professional, efficient and very friendly staff that always puts their cleint’s goals as their top priority! Very reliable and trustworthy, not like anyone else in the market! No hidden fees, everything is very clear and will be put on the table at first. This is a very reliable source to those who need the extra support and are looking for the BEST pros in the US. Two thumbs up for the owner and the manager who personally took care of our account. I am recommending this to everyone who need this type of service! (Who doesn’t?)